Infar360 – Comprehensive Refund Policy

Effective Date: April 1, 2025

At Infar360, we strive to provide valuable and effective services to both job seekers and employers. We understand that circumstances may arise where a refund request is necessary. This detailed Refund Policy outlines the conditions under which refunds may be issued for specific services offered on our platform, www.infar360.com (the "Website"). Please read this policy carefully to understand your rights and obligations regarding refunds.

1. Scope of this Refund Policy

This Refund Policy applies specifically to paid services offered directly by Infar360 on the Website. It does not apply to:

• Services offered by third-party partners or affiliates linked to or accessible through our Website. These entities will have their own refund policies, and you should refer to those policies directly.
• Any fees or charges imposed by external entities, such as payment gateways or financial institutions.
• Situations where a job seeker is not hired through the platform, or an employer does not find a suitable candidate. Infar360 facilitates connections but does not guarantee specific employment outcomes.

Currently, Infar360 primarily offers free services for both job seekers and employers. However, this Refund Policy is established in anticipation of potential future paid features or subscription models that may be introduced. Should paid services become available, the terms outlined below will govern refund requests related to those specific services.

2. Potential Future Paid Services and Refund Eligibility

In the event that Infar360 introduces paid services, such as premium job seeker features (e.g., enhanced profile visibility, featured applications) or employer subscription packages (e.g., increased job posting limits, advanced candidate search tools), the following principles regarding refunds will generally apply:

a. Job Seeker Paid Services:

• Cancellation within a Specific Period: For certain premium features, a refund may be considered if the service is cancelled within a specified initial period (e.g., 7 days) from the date of purchase, provided that the service has not been substantially utilized. Substantial utilization may include, but is not limited to, a significant number of enhanced profile views by employers or the application to a certain number of featured jobs.
• Non-Usage: A partial refund or credit may be considered in cases where a purchased premium feature was not used at all during the purchased period.
• Technical Issues: If you experience significant technical issues directly attributable to Infar360 that prevent you from utilizing the paid service as advertised, and we are unable to resolve these issues within a reasonable timeframe, a pro-rata refund for the unused portion of the service period may be considered.
• No Refund for Lack of Job Offers: Please note that purchasing premium job seeker features does not guarantee job interviews or offers, and refunds will not be issued based on the outcome of your job search.

b. Employer Subscription Packages:

• Cancellation within a Specific Period: For employer subscription packages, a full or partial refund may be considered if the subscription is cancelled within a specified initial period (e.g., 14 days) from the date of purchase, provided that the subscription benefits have not been substantially utilized. Substantial utilization may include, but is not limited to, posting a significant number of jobs beyond the free tier limit, extensive use of advanced candidate search filters, or receiving a certain number of applications through the premium features.
• Service Downtime: In the event of prolonged and widespread service downtime directly attributable to Infar360 that significantly impacts your ability to utilize the paid subscription benefits, a pro-rata refund or service credit for the affected period may be considered.
• No Refund for Lack of Hires: Please understand that purchasing employer subscription packages does not guarantee the successful hiring of candidates, and refunds will not be issued based on hiring outcomes.

3. Refund Request Process

To request a refund for an eligible paid service (if and when available), you must follow the specific procedures outlined below:

• Contact our Support Team: You must submit a formal refund request in writing to our customer support team via email at [support@infar360.com]. Your email must clearly state the reason for your refund request and include relevant details such as your account username, the specific service purchased, the date of purchase, and any supporting documentation (e.g., screenshots of technical issues).
• Timeframe for Requests: Refund requests must be submitted within a reasonable timeframe from the date of purchase or the occurrence of the issue prompting the request. The specific timeframe for different types of requests will be clearly communicated when paid services are introduced.
• Review and Assessment: Upon receiving your request, our support team will review it thoroughly and may request additional information or clarification. We will assess the eligibility of your request based on the terms outlined in this policy and the specific circumstances of your case.
• Decision and Notification: We will notify you of our decision regarding your refund request within a reasonable timeframe after our assessment. Our decision will be final and binding.
• Method of Refund: If your refund request is approved, the refund will typically be processed using the original method of payment. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider and their processing times.   

4. Non-Refundable Circumstances

Generally, refunds will not be issued in the following circumstances:

• Change of Mind: If you simply change your mind about a purchased service after substantial utilization or the expiry of the cancellation period.
• Lack of Engagement: If you purchased a service but did not actively use it during the subscription period.
• Violation of Terms and Conditions: If your account has been suspended or terminated due to a violation of our Terms and Conditions.
• Dissatisfaction with Platform Features (within advertised functionality): If you are dissatisfied with the general features or functionality of the platform that were clearly advertised at the time of purchase.
• Indirect or Consequential Losses: Refunds will not cover any indirect or consequential losses arising from the use or inability to use our services.

5. Modifications to this Refund Policy

Infar360 reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the Website. We encourage you to review this policy periodically to stay informed of our current refund practices. For significant changes, we may provide a more prominent notification.   

6. Contact Us

If you have any questions or concerns about this Refund Policy, please feel free to contact us at:

Email: support@infar360.com

Website: www.infar360.com

Our customer support team will be happy to assist you with any inquiries related to our refund practices.

Please Note: As of the effective date of this policy, Infar360 primarily offers free services. This detailed Refund Policy is provided for informational purposes in anticipation of potential future paid service offerings. The specific terms and conditions regarding refunds for any future paid services will be clearly communicated at the time of their introduction.